Innovations

Facility applications optimizing operational processes

Code

OB1.32

Title

Facility applications optimizing operational processes

Case study/reference

Facilityapps.com (2016). Facility Apps [online]. Available at: http://www.facilityapps.com [Accessed 15 January 2016].

Recommendations for the design

There are multiple options for using FacilityApps in PT. The basis of FacilityApps are locations and elements. In the case of PT, the locations can be trains and busses. When cleaners clean a train (location), they can use the app to report for example, broken chairs (elements). Another application is the use of the apps to report complaints of customers, whereby these complaints are directly digital. In these examples, the apps replace administrative work afterward, whereby the service employee can spend more time in supplying service to the customers. It is also possible to send the information to the customers, so they have insight in the quality of public transport and in the status of their complains. When FacilityApps are used in combination with occupancy sensors, more application become available. For example, information about which seats in which train coaches or busses are occupied, can be send to customers, so they can see where seats are available. Cleaners can use this information to optimize their cleaning processes.

Recommendations for the implementation

To make this innovation a success in PT, is has to become common used. This can be reached by setting up pilots and subsidy the use of FacilityApps.

Brief description

FacilityApps develops apps that make operational processes easier. In PT these apps can be used to manage cleaning employees and service employees can use the apps to register and deal with complaints faster. When the apps are combined with occupancy sensors, more applications become available. As the app collects a large amount of data, it is useful for PTAs to perform quality checks.

Full description

FacilityApps develops apps that make operational processes easier. Most apps are meant for employees that need to register, for example, their working times or activities, measurements and inspections they carried out. Because information is digital, the apps replace paperwork. Furthermore, by using the apps, employees can be managed real time. In PT, these apps can be used to manage cleaning employees more efficiently and in that way delays can be avoided and the quality of PT improved. Further, service employees can use the apps to register complaints. Consequently, using these apps saves time for employees in PT, which makes that these employees have more time to serve PT customers. Since information is digital and therefore more up-to-date, complaints of customers can be dealt with faster. When the apps are combined with occupancy sensors, more applications become available. Cleaning employees can be deployed even more efficiently because they can be sent to, for example, busier train compartments. Because the system can generate reports about complaints, technical state of vehicles and amounts of defects and send these to the PTA, PTAs can use these apps as a quality check for PT.

CIPTEC score

3.0