CIPTEC toolbox provides key recommendations to Public Transport stakeholders on how to introduce innovative measures/solutions in Public Transport. CIPTEC analyzed different Public Transport areas (infrastructures, vehicles, Intelligent Transport System, etc.) and processes (planning, operation, monitoring/performances assessment, etc.) and came up with the most important innovative measures/solutions.

The Oslo Manual for measuring innovation defines innovation as ‘the implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations’ and identifies four types of innovation: product innovation, process innovation, marketing innovation and organisational innovation.

CIPTEC sets the definition of “innovation”, as largely assumed in academic and business practice: “all new or modified (existing) ideas, methods, products, services, technologies that were (or still are being) developed consciously using the latest insights with the aim of improving the status quo and that can be applied to public transport with the main goal to attract more customers (preferably at lower costs)”.