Shared Mobility Agency

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Shared Mobility Agency

Shared Mobility Agency under implementation in Elba island as demo measure of CIVITAS DESTINATIONS project:

“The paratransit brokerage: the need for a regulatory revolution in the light of institutional inertia”, Alaina Maciá, “Paratransit: Shaping the Flexible Transport Future”, Transport and Sustainability, Volume 8, Emerald Insight

Ambrosino et al. “Evolution towards the Mobility Centre”, C. Mulley, John D. Nelson “Paratransit: Shaping the Flexible Transport Future”, Transport and Sustainability, Volume 8, Emerald Insight

“The Pivotal Role of Public Transport in Smart Mobility: the Concept of Flexible and Shared Mobility Centre”, S. Gini, G.Ambrosino, Real Corp, 21st International Conference on Urban Planning and Regional Development in the Information Society, Hamburg, June 2016 available at

“Shared use mobility services in a mid-size historic town”, G. Ambrosino, J. Nelson, Annual Polis Conference 2015, Bruxelles, November 2015 available at

A key recommendation is to design properly the role of flexible services and shared services as last-mile/feeder services to the conventional Public Transport. The range of flexible/shared services should be specified compared to different area/target groups/roles in transport chain in order to cope with the needs identified for them.

The allocation of resources, the operation procedures and the communication flow between the Agency and the Operator are key elements for the success of the Agency operation.

The Agency is based on a single coordination centre enabling the planning and management of different mobility services, including new shared mobility services integrated with conventional Public Transport.

The Agency also allows the coordination of different actors involved in the transport chain, providing the main functionalities related to integrated tariff schemes and payment, user information flows, clearing of resources and revenues. The Agency can guarantee and facilitate: planning/control of service extension in terms of vehicles and services providers/operators; efficiency and transparency of service management; back-office workflows (booking, software planning, and communication of next trip to the vehicle). The architecture is based on available advanced ICT, such as clouds, open database, distributed web-services, software resources sharing techniques, Business-to-Business (B2B) and Business-to-Consumer (B2C) services.

Therefore, the Agency manages the entire service chain – from customer booking/payment to service planning, monitoring and control – operating as a unique entity, through a dedicated Management Centre based on advanced cloud architecture, large open data base, distributed web services, software resources sharing techniques, and B2B, B2C and B2A services.

  • Finance and business models
  • Integration with other services
  • ITS
  • Service models, organization and management

General concept
  • Attracting more customers
  • Goal-oriented/efficient organization
  • Increase customer satisfaction

  • Adaptiveness to evolving markets and customer needs
  • Better experience
  • Improve accessibility
  • Improve comfort
  • Performance orientation

  • Flexible economy
  • Innovative technologies
  • Population ageing
  • Shared economy
  • Transforming household
  • Urban sprawl
  • Urbanization

The operation of the Agency is based on the setup of a suitable regulative framework and on a strong cooperation between Authorities and different Mobility Operators.

Innovative business models should be defined as a base.

A clear identity (brand/logo) has a key role to support any marketing perspectives and communication strategies.

Medium (4 to 8 months)
Medium (KEuro)
High (over 50KEuro/year for an implementation)
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